Knowings assists you through all the stages of your project, from upstream analysis to the definition of a target application and its final rollout. Knowings Consulting services will enable you to take control of your project’s various dimensions: strategy, organisation, business processes, management, internal culture...

High quality standards

By combining experience and know-how, Knowings experts at the service of your project provide tailor-made answers to each one of your project’s questions.

A pragmatic and tested approach

• Upstream analysis of requirements
• Definition of a EDM / ECM / Collaborative Practices strategy
• Target application design
• Definition of technical and functional specifications
• Knowledge mapping and extraction of expert knowledge
• Organisation and Project Management
• Change Management
• Coordination of business communities

A key prerequisite for the successful deployment of a new solution is the understanding of the client’s business, his organisation and what is at stake. Knowings’ Integration division provides a team of experts who have the business knowledge, rollout methodology experience and technological expertise necessary for the successful rollout of your applications.

A recognised business knowledge

Knowings works closely with a number of players at the heart of your ecosystem. With its strong business expertise, Knowings supports you efficiently in the upstream design of your solution.

A customised deployment methodology

Knowings has developed a number of deployment tools and methods which can be adapted closely to your projects’ context. From the deployment of packaged solutions to the rollout of tailor-made projects, out teams are able to support you throughout all stages of your projects.

• Project management
• Design and customization
• Project team training
• Deployment
• Operational maintenance

A strong technological expertise

Our technical teams are recognised for their mastery of technologies our solutions are built on :

• Integration Partner and OEM for Alfresco: Knowings provides recognised skills in terms of project integration on the one hand, and a unique experience with the integration of Alfresco technologies through CollaborativeECM on the other hand. In this context, Knowings is one of the most active contributors of the French-speaking Alfresco community, and delivers a number of its own developments to this community.
• IBM business partner: through this partnership, IBM recognises the quality of Knowings’ KnowledgeManager software, which is based on IBM Domino technologies.

Knowings provides a number of tailor-made services capable of assisting you on a daily basis with the running of your application.

Knowings Hotline

Knowings’ hotline is available by email and by telephone to offer first-level support for any possible dysfunctions with your Knowings application, and to track and manage ongoing queries.

A customized Customer Service Portal

As a complement to the Hotline, our Client Portal allows you to follow the resolution process of your reported incidents, improvement suggestions and assistance requests. This portal also provides comprehensive documentation for all of Knowings’ Software applications.

Direct Support

To cater for occasional support requirements, Knowings Direct Support offers continuous assistance to customization and management of your applications. Our teams are available on a daily basis to answer your questions by telephone and email. You may use this service to personalise or modify specific functionalities. Our teams can either guide you on the phone or remotely take control of your application on a temporary basis.

Service

SaaS (Software as a Service) enables our clients to use Knowings Software as a service through secured external platforms, which allows them to be free of the burden of IT administration whilst easily foreseeing its costs. The economic model for a SaaS contract includes :

• The deployment of your application on Knowings’ SaaS platforms
• Regular upgrades of your solution for the full duration of your SaaS contract
• Access to Customer Service (for resolution of bugs) and related Knowledge bases
• No licence fees

Advantages

This formula avoids heavy and costly infrastructure investments for organisations and enables them to be free of complex IT administration tasks whose costs they can more easily foresee.

• Permanent availability of service : accessibility and mobility
  • Access to all team members, in real time and simultaneously via any Internet connection
  • Remote access to data for mobile employees or teleworkers
  • Solution for geographic dispersion, particularly for multi-site organisations
• Freedom from the IT administration burden : peace of mind and security
  • Maintenance, backups and administrative tasks: automatic updates, garanteed availability
  • Regular application upgrad
  • Protection and confidentiality of data : crypted data, accessible only to you and your team members, password-protecte
• Costs under control : Return on Investment
  • No initial investment (low acquisition costs, cost cuts, maintenance included in the contract...)
  • Reduced implementation tim